Book RotanaGreat Hoteliers Offers from Rotana Hotels

E-distributions and revenue management in hospitality

  • Home
    Home This is where you can find all the blog posts throughout the site.
  • Categories
    Categories Displays a list of categories from this blog.
  • Tags
    Tags Displays a list of tags that have been used in the blog.
  • Bloggers
    Bloggers Search for your favorite blogger from this site.
  • Team Blogs
    Team Blogs Find your favorite team blogs here.
  • Login
    Login Login form

Deep dive into customer data shows what it REALLY takes to get a happy hotel guest

Posted by on in Industry News
  • Font size: Larger Smaller
  • Hits: 7842
  • Print

If you examine 800,000 hotel reviews from genuine guests you would presumably get an interesting snapshot of what makes a guest swing from hating to loving a property.

This is what Priceline-owned has spent a fair amount of time doing recently as part of a project to find out more about what keep its users happy (or not).

The study of reviews was combined with a survey of 1,200 customers in the US.

[Click on the image or here for a larger version]

NB: Full study here on The Booking Truth.

Original author: Kevin May
Rate this blog entry:


Must-see Stuff

Your Name:
Your Email:

The Rotana Magazine June 2013
Industry News
Rate this blog entry:
Rotana Mobile App enables browsing and booking on the go
Industry News
Rate this blog entry:
NowHotelCard - Google Glass
Now you can never forget a travel booking – Google Glass integrates reservation alerts
Industry News
Rate this blog entry:
Cleartrip dips toe into multi-modal travel search with Rome2Rio-powered Waytogo
Industry News
Rate this blog entry:
Meta is the place for Expedia – Trivago doubled its revenue in just one year
Industry News
Rate this blog entry:
Go to top