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Recent blog posts
20
Jun

Online luxury shoppers help pinpoint expansion opportunities for hotels

Posted by on in Industry News

Different use cases for every day search data are getting more interesting and sophisticated as the results of the World Luxury Index Hotels show.

Digital marketing agency Digital Luxury Group is claiming a first with the index which uses online search data from search giants including  Baidu, Bing, Google and Yandex to discover luxury consumers’ hotel shopping habits.

[market share figures in black, red and green percentages represent change]

©tnooz.com
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20
Jun

Tree of (social media) life comes to Singapore airport

Posted by on in Industry News

Airport officials in Singapore are leaving no stone unturned when it comes to trying to engage with passengers digitally as they pass through the terminals.

Changi Airport Group has planted a nine-metre tall and 11-meter in diameter digital “Social Tree” in the facility. A combination of eight touch-screen photo booths and a giant structure in the middle that constitutes 64 huge 42″ HD TVs form the Social Tree.

Travellers can upload their photos and videos (via a secure log-in mechanism) onto the photo booths which are then displayed in the giant 360 degree screen in the center.

The giant screen displays various animated backgrounds including a mystical forest, deep sea environment, Marina Bay skyline and the heartlands of Singapore.

Travellers can also post photos and videos taken at the booths on their social networking profiles.

Changi Airport - The Social Tree 1

 

©tnooz.com
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20
Jun

DEVICES – Product news, launches and more – June 2013

Posted by on in Industry News

The latest devices news, launches and more from around the travel, tourism and hospitality industry in June 2013.

©tnooz.com
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4
19
Jun

FlightView brings real-time flight tracking to Tampa’s departure gates

Posted by on in Industry News

Real-time flight information provider FlightView has partnered with Tampa International Airport as the inaugural location for Flight-In-Sight!, a gate information display that shows travelers where their plane is en-route to the gate.

©tnooz.com
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2
19
Jun

Hotel reviews: rants vs raves, impact on loyalty and revenue [INFOGRAPHIC]

Posted by on in Industry News

There is no better complementary combination than guest reviews and social media in travel industry. This alliance has changed the way people travel, and also altered the way brands run their businesses.

Online reputation management provider TrustYou has released an infographic that brings out various implications of reviews in travel industry.

Key pointers are below:

There are 100+ million reviews in the web, 81% of them are positive 92% of travellers trust reviews from their friends 49% guests would not book a hotel if it did not have a review

 
©tnooz.com
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5
19
Jun

Airline execs reveal IT investments through 2016 [INFOGRAPHIC]

Posted by on in Industry News

The 2013 Airline IT Trends survey was released today by SITA, a co-operative run by major world airlines to provide data-processing services.

The survey received responses from 200 senior IT executives from airlines representing half of global passenger traffic.

All of these executives said they planned to invest in business intelligence (BI) solutions in the next three years, up from 80% who said they would in last year’s survey.

Here are other key statistics on airline IT trends:

Nearly 75% of airline information technology (IT) executives say investing in business intelligence (BI) solutions for sales and marketing is their top priority.

airline IT business intelligence

©tnooz.com
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3
19
Jun

Four Big Picture questions around airline IT and distribution

Posted by on in Industry News

As in previous years there is a fair amount of a buzz at the SITA IT Summit around some new products and services for the airline and airport world.

But, often at these events it is about internal IT rather than external technology.

As a precursor to this year’s event, I am taking a look at some of the underlying questions that perhaps are not being answered – such as, is change coming to airline distribution?

I believe that despite the best efforts of GDSs and travel agents to retain the status quo, reformation – if not a slow revolution – is coming and it’s not pretty.

IATA‘s NDC (New Distribution Capability) has become a touchstone for the reform of airline passenger distribution change.

In my view, as a long time participant in distribution, I ask myself whether the proposed reforms are, frankly, enough to bring the industry to even the current state of the art required.

©tnooz.com
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4
19
Jun

An airline merchandising perspective – what customers want and what they say they want

Posted by on in Industry News

There has been much rhetoric recently about how to offer ancillary services to consumers, what services to offer and when, that it raises the question whether consumers want all these additional/complementary elements.

Many travellers will tell you they just want a comfortable seat at a reasonable price and to arrive on time.

Simple, right?

Tnooz put these questions (and some others) to SAS vice president of global digital sales, Christina Ericsson, for an airline perspective.

©tnooz.com
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3
19
Jun

Google pushes review-influenced recommendations above local organic search results in US

Posted by on in Industry News

After brief experiments, Google officially launched an interactive “carousel” of recommendations above organic results when users run searches for local venues.

Local venues with high ratings via Zagat and other sources are more likely to feature in the top of results now. They appear above organic search results, which were more easily influenced by search engine optimization (SEO).

The Google Knowledge Graph results appear in most desktop browsers in the US and on some tablet browsers. The search results work for queries like “hotels in Denver”, “things to do in (city name)”, and “san francisco cafes”.

For example, type “hotels” and the name of a city you’re interested in (such as “Dallas hotels”) and you’ll see suggested results as determined by Google’s formula.

Behold, a search for Mexican restaurants in New York City:

google carousel local results

©tnooz.com
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3
19
Jun

TripAdvisor acquires GateGuru

Posted by on in Industry News

Another acquisition for TripAdvisor, this time buying flight and airport information application provider GateGuru for an undisclosed fee.

GateGuru app update

©tnooz.com
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3

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